Frequently Asked Questions (FAQ)

What is Pixym?

Pixym is a digital marketplace where you can discover, purchase, and download premium creative resources, including graphics, fonts, templates, SVG files, mockups, illustrations, stock images, crochet patterns, and other digital products.

 

How does Pixym work?

Browse our marketplace, purchase or download digital products, and access your files instantly from your account.

 

Do I need an account to purchase products?

Yes. Creating an account allows you to manage purchases, download files, and access your order history.

Can I modify purchased files?

Yes. Most products may be modified for personal or commercial projects according to the applicable license.

What payment methods do you accept?

We accept secure online payments through supported payment providers such as:

  • Credit Cards
  • Debit Cards
  • PayPal
  • Other available payment methods displayed at checkout
How do I request a refund?

Please contact our support team with your order number and a detailed explanation of the issue.

Technical Support

I can't download my files. What should I do?

First, check:

  • Your internet connection
  • Your account downloads page
  • Browser settings

If the issue continues, contact support.

How can I update my account information?

Log in to your account and visit your Account Settings page.

 

Need more help?

Our support team is here to assist you.

support@pixym.com

How do I download my purchased files?

After completing your purchase, your files will be available immediately from your account dashboard and via your order confirmation email.

 

How many times can I download a product?

You can download purchased products multiple times through your account unless otherwise specified.

 

What file formats do you offer?

Formats may include:

  • PNG
  • JPG
  • SVG
  • EPS
  • AI
  • PSD
  • PDF
  • ZIP
  • TTF
  • OTF
  • DXF

The available formats are listed on each product page.

Can I use products for commercial projects?

Many products include commercial-use licenses. Please review the license details on each product page before use.

Is my payment information secure?

Yes. All transactions are processed through secure payment gateways using industry-standard encryption.

 

Do you offer refunds?

Due to the nature of digital products, refunds are generally not available.

Refunds may be considered if:

  • Files are corrupted
  • Products are significantly different from their description
  • Download issues cannot be resolved
My ZIP file won't open.

Ensure that:

  • The download completed successfully
  • You are using updated extraction software

If the problem persists, contact us for assistance.

How do I reset my password?

Click "Forgot Password" on the login page and follow the instructions sent to your email.

 

How can I delete my account?

Contact our support team and we will assist you with account deletion requests.